Turn off the sure lock aka vacation mode on the wall console check if limits are properly set check the door balance condition and door spring check opening force control or force settings.
Genie garage door will not lower.
Program your genie garage door opener to recognize when the door is completely closed.
If the switch is set too high for your opening the door may not close.
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Turn the close force dial in small increments until the garage door reaches the ground when you hit the close button on the remote.
7 the limit setting needs adjustment get a ladder and find the limit switch adjustment knob.
Press and release the close travel limit button to move the chain or belt connector forward to engage the carriage assembly.
Garage door openers come with an adjustable switch that dictates how far the door should lower in order to close completely.
If it won t go up adjust it up.
If it is be sure that the lenses are mounted five to six inches from the floor on either side of the garage door opening.
Check for and clear any obstructions in its way.
The door won t reach the ground if the maximum level of force is exceeding during closing.
Some models are labeled up and down consult your owner s.
Genie openers apply only limited force to the garage door during closing.
Press the close travel limit button again and hold it down until the bottom of the door is pressed firmly against the ground.
A full turn of the screw equals about two.
The problem is either due to a blocked path between the sensors dirty eyes loose wires at the sensors or at the motor head or just bad sensors.
If your door isn t closing adjust it down.
The transmitters remotes will not work to close the garage door.