Genie openers apply only limited force to the garage door during closing.
Genie garage door door not open or close.
If your garage door won t close all the way the problem could be due to a blocked photo eye.
This feature normally only fails when the door is already open and won t close but some models.
The door won t reach the ground if the maximum level of force is exceeding during closing.
Turn sure lock off also called vacation lock check the power source where the powerhead is plugged in plug a lamp into the same outlet if the lamp works the power source is ok if the lamp does.
You will find that the door will only move an inch or so in the close direction and reverse.
The majority of garage doors manufactured since the early 1990s are equipped with this safety feature.
Check the door s electric eye.
The problem is either due to a blocked path between the sensors dirty eyes loose wires at the sensors or at the motor head or just bad sensors.
The method to reengage the carriage depends on the model of garage door opener you own.
Turn the power back on and the door should open and close normally.
Your garage door may be disconnected from the opener.
If this is the reason you will need to reengage the carriage.
The transmitters remotes will not work to close the garage door.
The photo eye components consist of two pieces that align face to face across each side of the garage door roughly four feet above the ground.
Also make sure there are no people pets vehicles or other obstructions in the path of the garage door.
To program the remote to your genie garage door opener you need to have it close to the garage door opener so it s within frequency range.
Then locate the learn code button which is usually near the antenna and the led indicator.
General troubleshooting tips for what to check when your genie garage door opener is not working below.
Because aladdin connect uses a sensor attached to the garage door itself you are alerted as to whether the door changes to the fully open or closed position even if the door is operated manually by disengaging the door from the opener.
See your owner s manual for more details.